Privacy Policy | TherapyBridge AI

1Overview

TherapyBridge AI ("TherapyBridge," "we," "us," or "our") is an AI-powered communication tool designed to help Speech-Language Pathologists (SLPs) generate session summaries for caregivers of children with speech and language needs. We are deeply committed to protecting the privacy of all users and to responsible handling of any information processed through our platform.

This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep it secure.

2Anonymous by Design — No PHI / Client Identifiers Collected

TherapyBridge does not collect, store, or transmit any Protected Health Information (PHI) or Personal Health Information as defined under HIPAA or PHIPA. We are built anonymous by design.

Specifically, TherapyBridge does not require or store:

Client/patient legal names, date of birth, or government-issued identifiers
Health card numbers, insurance identifiers, or medical record numbers
Diagnoses linked to an identified individual
Addresses, phone numbers, or biometric data of clients or their families

Any names or labels entered into the platform are pseudonymous and chosen solely by the therapist. We strongly advise therapists not to enter real full legal names or other direct identifiers for clients.

3Information We Do Collect

We collect only the minimal information necessary to provide the service:

Account Information

Therapist and caregiver email addresses used for login authentication and account management. We do not collect payment information directly — if applicable, payments are handled by a third-party processor.

Session Data for AI Processing

Therapists may enter session notes, activity descriptions, and anonymized observations. This content is submitted to our AI provider to generate a session summary. AI-generated summaries do not retain any input or output data after the generation request is completed — the AI model does not store or learn from your session notes.

Usage Analytics

We collect anonymized usage data such as feature interactions, page views, and error logs to improve the platform. This data is not linked to client records and does not contain session content.

4How We Use Your Information

To authenticate users and provide access to the platform
To generate AI-powered therapy summaries based on therapist-provided session notes
To send approved summaries to designated caregiver email addresses
To maintain the reliability and security of the platform
To improve product features based on anonymized usage patterns

We do not sell, rent, or share your personal information with third parties for marketing purposes.

5HIPAA & PHIPA Compliance Posture

Our privacy-first architecture is designed to minimize regulatory exposure. Because TherapyBridge is built to avoid collecting PHI, it operates outside the typical scope of HIPAA (U.S.) and PHIPA (Ontario, Canada) obligations that apply to covered entities and health information custodians handling identifiable health records.

That said, we take the spirit of these regulations seriously:

Data is encrypted in transit (TLS) and at rest
Access to data is role-restricted and authenticated
We do not share session content with unauthorized third parties
Therapists retain full responsibility for ensuring their use of TherapyBridge complies with applicable privacy regulations in their jurisdiction

If your regulatory environment requires a Business Associate Agreement (BAA) or equivalent, please contact us at info@orenaisolutions.com to discuss your needs.

6Data Retention

Session summaries stored on the platform are retained as long as the therapist account is active. Therapists may delete individual summaries or their entire account at any time. Upon account deletion, all associated session and summary data is permanently removed within 30 days.

7Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, contact us at info@orenaisolutions.com.

8Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email.

9Contact Us

For privacy-related questions or requests, please contact:
info@orenaisolutions.com